To streamline this process, it is recommended you contact customer support at 877.401.2527 or https://support.carnegielearning.com/help-center/ and click on Contact Customer Support in the upper right hand corner for help. If the Clear Learning Center platform is integrated with your district’s roster management system, it will reset each night to match the information in your district’s system. Therefore, for the co-teacher to “stick” they will need to be added to your district’s student information system or manually by your IT team. Customer Support will be able to troubleshoot this with you.
